Temu customers are facing tripled delivery times as the e-commerce platform scrambles to adapt to new U.S. customs rules. The expiration of de minimis privileges means every sub-$800 package now requires full customs declaration, creating massive processing backlogs.
Operational Chaos:
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200,000 daily parcels stuck in customs limbo
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“Ship from U.S.” program accelerated but only covers 12% of inventory
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Customer service complaints spike 300% overnight
Data Snapshot:
| Metric | Before May 1 | After May 1 |
|---|---|---|
| Avg. Delivery | 9.2 days | 28.4 days |
| Clearance Cost | $0 | 22 per parcel |
| Return Rate | 2.1% | Projected 6.8% |
